Bookings arrive with incomplete details
Access, material, loading constraints, site contact and destination all matter. Missing one can turn a straightforward job into a delay.
For grab and muck-away operators
Grab hire and muck-away software
Keep bookings, site notes, vehicle routes, material records and charges together from the first call to the final invoice.
Start with a free, tailored demo. If you choose PaperRoute, sign the 24-month service agreement and authorise payment before onboarding. Setup, team training and ongoing phone and email support are included at no extra charge. You get a dedicated support team member to help from setup onwards. Subscription billing follows your service agreement. Our 30-day happiness promise starts when you sign: cancel for any reason within those 30 days with no further subscription payments. Payments already made are not refunded.
DEFRA-approved DWT providerAndroid and iOS driver appsDigital WTNs and signaturesSage Cloud, QuickBooks and Xero
A closer fit
Your workflow is more than a list of stops
Grab and muck-away work moves quickly: loads change, sites run late and the destination has to accept the recorded material. PaperRoute helps the office dispatch the right job details, gives drivers a waste-specific mobile record and keeps completed evidence ready for invoicing.
Best suited to
Independent grab-lorry, muck-away and construction-waste carriers managing multiple vehicles, repeat trade accounts and a mix of removal and delivery work.
Car routes do not suit grab lorries
Height, weight, HGV restrictions and site approach matter when routing larger vehicles through towns and residential developments.
Tickets and charges are re-keyed later
When the driver sheet, WTN and agreed rate are separate, the office has to rebuild the job before an invoice can be raised.
One connected flow
From booking to a complete job record
The detail changes by sector. The principle does not: capture the information once, at the point where it is known, and keep it with the job.
- 1
Capture a usable booking
Keep the customer, site, contact, access note, material description and agreed service details on one job.
- 2
Allocate and route the vehicle
Place planned jobs into a truck-aware sequence and send each driver the latest run and collection information.
- 3
Record load and site evidence
Capture configured waste details, photos, notes, times and signatures on the driver app rather than a loose duplicate pad.
- 4
Create records and charges
Generate the digital WTN from reviewed job data and move the completed service towards the right customer invoice.
PaperRoute in practice
Waste-specific job management for heavy vehicles
PaperRoute combines the field-service basics with waste records, EWC codes and accounting workflows that generic job tools usually leave to paper.
- Trade customer, site and job records
- Truck-safe routes for height, weight and HGV restrictions
- Live job status and driver GPS progress
- Offline notes, photos and customer signatures
- Digital WTNs with configured waste streams
- Deferred, grouped and accounting-linked invoicing
Compliance context
Describe the actual construction waste
Muck, soils, stones and mixed construction waste do not share one automatic code. Source, composition, contamination and any testing determine the correct description and classification.
A digital WTN can improve the record, but it does not make an inaccurate description compliant. The carrier and other holders must also use authorised people and destinations suitable for the waste.
Use PaperRoute to control the job data and approved waste-stream choices, while keeping classification and acceptance decisions with competent people in your business.
This page is operational information, not legal advice. Check current guidance for your role, nation, material and activity.
Operational outcomes
What a connected workflow changes
Fewer avoidable site delays
Give the driver consistent access, contact and material details before the vehicle reaches the job.
A defensible load record
Keep the job details, configured waste description, photos, time and signature together for review.
Faster commercial close-out
Connect the agreed work and completed evidence to invoicing without entering the same collection twice.
Keep researching
Practical guides for grab hire & muck-away
These articles answer the operational and compliance questions around this workflow without competing with the software page.
Common questions
Grab hire & muck-away FAQs
Can PaperRoute manage both waste removal and aggregate delivery jobs?
PaperRoute can manage customer jobs, routes, driver evidence and invoicing. The exact products, pricing and documents should be configured around your workflow during onboarding.
Does PaperRoute include truck-safe routing?
Yes. Its routing uses commercial-vehicle information such as height, weight and HGV restrictions rather than assuming every vehicle can follow a car route.
Can a driver create a digital WTN on site?
Yes. Drivers can use the mobile workflow to capture the configured waste information and signature, creating a digital record for office review and PDF generation.
Does the software classify soil for me?
No. PaperRoute can hold configured codes and descriptions, but classification, testing where required and destination acceptance remain the operator's responsibility.
Related industries
More specialist collection workflows
See how it fits your operation
Your business. Your questions. Your PaperRoute demo.
A focused 30-minute video call with our team. We’ll show you the relevant parts of PaperRoute and explain what making the move would involve.
- Walk through the workflows that matter to you
- Understand setup, training and the subscription
- Leave with a clear view of your next steps
Free, with no obligation. You only commit to the 24-month agreement if you choose to go ahead after the demo.
Or call 03333 707007.