Reduce routine office admin
Customers can retrieve published documents and answer reporting questions without asking your team to resend information.
Waste management customer portal
Give customers self-service access. Keep your brand front and centre.
PaperRoute gives authorised customers a secure place to retrieve compliance documents, review completed services and send collection, delivery or exchange requests—without adding another routine call to your office.
Real portal interface with fictional demonstration data.
A better customer experience
Turn routine customer questions into self-service
Give customers practical access to the information they need while your office focuses on exceptions, planning and service—not repeatedly finding and forwarding the same records.
Make compliance records easier to retrieve
WTNs and other published documents stay together against the customer account, ready to view or download.
Give customers useful service visibility
Collection history, waste quantities, recorded weights and service costs can be reviewed for a selected period and exported to CSV.
Capture clearer service requests
Customers can request a collection, delivery or exchange and provide the details your team needs before confirming the work.
Present a professional digital service
The login, logo, colours and portal address are configured for your business rather than presented as a generic PaperRoute screen.
Documents and accounts
Compliance documents, account details and multiple accounts in one login
After email-and-PIN verification, a customer can choose between linked accounts where applicable, check account and collection-address information, and view or download documents you have made available.
- Waste Transfer Notes and signed PDFs
- Delivery notes, certificates and invoices where available
- Signed Yard season tickets and related drop-off records
- Customer waste-carrier registration review and update
Reporting and export
Give customers a clear record of the services you delivered
Customers can select a reporting period and review completed collections, waste streams, quantities, recorded or estimated weights, and service costs excluding VAT. The underlying collection report can be downloaded as a CSV.
Pending and estimated figures are identified in the interface so customers can see the status of the available data.
Structured service requests
Make it easier to ask for the next service
Customers choose collection, delivery or exchange, describe what is needed and add access or timing information. Your team receives the request and confirms the work—helping avoid incomplete voicemail messages and email chains.
Your customer-facing service
Branded for your business and separated by tenant
Each configured portal uses the operator’s business identity, logo, colours and portal address. Portal configuration and customer access are scoped to that PaperRoute tenant so one operator’s customers are not presented with another operator’s records.
Customer portal FAQs
How do customers sign in?
A customer enters their registered email address and receives a time-limited six-character PIN. The same verified email can access one or multiple linked customer accounts. No password needs to be remembered.
Which documents can customers access?
Customers can access documents you have published to their account, including Waste Transfer Notes, delivery notes, certificates and invoices where those document types are available. Signed Yard season tickets and their recorded drop-offs can also be shown for configured receiving-site workflows.
Can customers book a collection themselves?
Customers can submit a request for a collection, delivery or exchange. The portal makes clear that your team receives the request and will contact the customer to confirm the details; it does not present the request as an automatically confirmed booking.
See how it fits your operation
Your business. Your questions. Your PaperRoute demo.
A focused 30-minute video call with our team. We’ll show you the relevant parts of PaperRoute and explain what making the move would involve.
- Walk through the workflows that matter to you
- Understand setup, training and the subscription
- Leave with a clear view of your next steps
Free, with no obligation. You only commit to the 24-month agreement if you choose to go ahead after the demo.
Or call 03333 707007.